WLR3 Cheers for Chess
It’s all systems go for Chess Telecom in 2009 following its implementation of new technology to enable it to integrate with Wholesale Line Rental 3.
The move will see Chess Telecom customers and Partners benefitting from a greatly enhanced service that includes seamless, speedy order processing and fault management that is practically faultless.
OpenReach was set up in 2005 to provide a ‘level playing field’ in the UK telecoms market following UK regulator OFCOM’s stipulation to BT that it must open up its wholesale services to independent providers like Chess.
WLR3 is the next level of deregulation in the telecoms market and gives Chess Telecom complete equivalence with BT Retail. This presents a huge opportunity for Chess to significantly enhance its competitive edge by being able to offer exactly the same as BT Retail but considerably cheaper and backed by exceptional customer service.
Chess Telecom recognised the tremendous value WLR3 would have in terms of access to information and enhanced operational efficiency. WLR3 gives Chess Telecom much greater speed, accuracy and ease for fulfillment, communication and assurance. By using WLR3 Chess can provide faster order processing and appointment scheduling, fewer rejected orders, enhanced number reservation, better customer information and better testing and fault reporting.
“Our investment in WLR3 allows us to raise the bar in terms of providing exceptional service for our customers and partners,” said Chess Telecom founder David Pollock.
“WLR3 is the next step in market deregulation and puts us on an equal footing with BT Retail. With no restrictions on the Openreach network and the ability to see the whole order process through ourselves, we can dramatically reduce the time it takes to provision and upgrade lines and manage customer faults. This means we can offer exactly the same, in fact better, service as BT retail because we are significantly cheaper and have much better focus on our customers. In the current economic situation, businesses would be crazy not to think about switching to Chess.”