Customer Service Advisor

Chess Ltd, one of the UK’s fastest growing telecommunication companies, is looking for an enthusiastic and committed person to join their Customer Service Team. As a Customer Service Advisor you will develop and maintain relationships with our customers to aid customer retention and maximise the benefit received by the company from the account. 

The successful candidate will work from our offices in Alderley Edge reporting directly to the Customer Service Manager. 
Hours: 37½ hours per week over 5 days, flexible between the hours of 9.00 am and 6.00 pm to be agreed with the Line Manager.
Holiday Allowance: 4 weeks paid holiday p.a. increased upon anniversaries 
Remuneration: A basic salary of £13,500 - £16,000 p.a. dependant on experience plus a commission package reviewd in May of each year
Benefits: Pension, Bonus, HealthSure, Life Insurance and Loyalty Scheme

Duties to include but not limited to:
• Development, maintenance and retention of customer relationships
• Informing customers of all telecom products
• Resolving queries within industry leading timescales
• Updating customer records

Essential Skills:
• Computer literacy
• Experience in customer service/telesales/account development role
• Excellent communication skills

Preferred Skills:
• Experience in the telecommunications industry

Chess are ranked 17th in Deloitte Technology Fastest Growing Companies in the North West and the Cheshire Business Awards Large Business of the Year 2007. This is an opportunity to be part of a growing, ambitious business where people development is seen as being critical to future success.

Initial enquiries and CV’s to the HR Department, Chess Ltd by either:
Phone: 0844 770 6000
Email:  recruitment@chesstelecom.com