Customer Service Advisor
Chess Telecom, one of the UK’s fastest growing telecommunication companies, is looking for an enthusiastic and committed person to join their Customer Service Team. As a Customer Service Advisor you will develop and maintain relationships with our customers to aid customer retention and maximise the benefit received by the company from the account.
The successful candidate will work from our offices in Alderley Edge reporting directly to the Customer Service Team Leader and ultimately the Customer Service Team Manager.
Hours: 37½ hours per week Monday to Friday, normal office hours apply.
Holiday Allowance: 20 days paid holiday p.a. increased upon anniversaries, ultimately to 25 days p.a
Remuneration: A basic salary of £13,000 - £16,000 p.a. dependent upon experience plus a commission package reviewed in May of each year.
Benefits include: Pension, Bonus, Health Care, Life Insurance, Green Team and Loyalty Scheme.
Duties to include but not restricted to:
• Development, maintenance and retention of customer relationships
• Informing customers of all telecom products
• Resolving queries within industry leading timescales
• Updating customer records
Essential skills:
• Computer literacy
• Experience in customer service/telesales/account development role
• Excellent communication skills
Preferred skills
• Experience in the telecommunications industry
If you are looking to work within a challenging but rewarding environment, then Chess is ideal. Chess have been voted in the Sunday Times Top 100 companies to work for in 2010 and 2011, along with numerous other awards and accreditations. This is an opportunity to be part of a growing, ambitious business where people development is seen as being critical to future success.
Please email your CV and covering letter to our HR Department recruitment@chesstelecom.com
Any further enquiries please phone: 0844 770 6000