Notifications
To find out more please see our latest full terms and conditions or contact our Customer Services team on 0844 770 6060 or email customerservices@chesstelecom.com
- From 1st May 2012 we are pleased to announce that, in line with a recent reduction in mobile termination rates and BT offering customers capped call charges for up to an hour, we are introducing an hourly cap for local, national and mobile calls on all our customer tariffs. Local & National calls lasting up to an hour will now cost from as little as 4p, 20% less than BT, mobile calls lasting up to an hour from as little as 18p, again 20% less than BT as is set up. Your existing pence per minute rate will apply after 60 minutes. This ensures that however long you're on the phone you have peace of mind that your calls won't cost more than a low fixed amount. You don’t need to do anything as the change is automatic, however if you do not want capped calls and would prefer to remain on your old tariff please contact our customer service team on 0844 770 6060.
- From 1st April 2012 the charge to not pay by Direct Debit will increase to £3.50 per month and to receive a paper bill will increase to £3.50 per month. A late payment charge of £13.50 may be raised when a customer fails to settle their bill by the payment due date.
- From 1st April 2012 we are moving all products within the value broadband and SMARTER broadband family currently governed by fair usage rules to have a 40GB usage allowance. Overage will be charged at £1.50 per GB or part GB. This covers Single Max 8, Single Max 24, Office Max 24, Turbo enhanced, Anywhere Single, Anywhere network, Single and Network.
- From 1st April 2012 Chess Line Assurance protects you for just 99 pence a month for an Analogue line, £2.99 a month for an ISDN2e and £4.99 a month for ISDN30e. With this protection Chess covers the cost of BT Openreach call out charges, Monday to Friday excluding bank holidays. If you don’t want the protection of Line Assurance simply cancel before 1st July 2012, we will refund all charges but you will be charged for BT Openreach charges incurred during this time. After 1st July you can cancel at any time by calling our Customer Service team on 0844 770 6060. Terms and conditions apply.
- From 1st October 2011 Business Saver Packages are capped at 300 inclusive UK mobile minutes and inclusive international calls are limited to non-risk international destinations
- Customers are reminded that at the end of your contract term, your contract will automatically renew at the prevailing rate for the tariff or service you are on.
- From 1st June 2010 Care levels on lines rented from Chess have changed in line with (BT) Openreach service harmonisation
From 1st April 2010 our standard terms and conditions have been amended as have some mobile destination rates.
- From 1st February 2010 rates to call Orange mobiles will increase
- The standard rate of VAT was temporarily reduced to 15% on 1st December 2008 and it will return to 17.5% on 1st January 2010
- Our standard terms and conditions change from time to time, the latest copy can always be found at www.chesstelecom.com/terms_and_conditions or by clicking here