Fixed Line and Broadband Support

Chess Telecom, one of the UK’s fastest growing telecommunication companies, is looking for an enthusiastic and committed person to join their Support Team.

The successful candidate will work from our offices in Alderley Edge reporting directly to the Marketing Manager.

Hours: 37½ hours per week Monday to Friday, normal office hours apply.

Holiday Allowance: 20 days paid holiday p.a. increased upon anniversaries, ultimately to 24 days p.a., plus public holidays

Basic salary: Up to £14,000 - £16,000 p.a. dependent upon experience reviewed in May of each year.

Bonus: OTE 19,600 p.a.

Benefits include: Pension, Health Care, Life Assurance and Loyalty Scheme.

Duties to include but not restricted to:
• Liaising with Customer Service Team and Carriers to resolve customer faults
• Logging of faults on relevant systems via internet or by phone with carrier networks
• Advise customer of progress on faults and update records
• Further support following procedural training

Essential skills:
• Broadband and/or Fixed Line product knowledge
• Good computer skills
• Pleasant telephone manner
• Attention to detail

Chess were awarded with the Cheshire Business Awards Employer of the Year 2009 and the Chief Executive was accredited with IOD’s Cheshire Director of the Year 2009. This is an opportunity to be part of a growing, ambitious business where people development is seen as being critical to future success.

Please email your CV and covering letter to our HR Department at: recruitment@chesstelecom.com

Any further enquiries please phone: 0844 770 6000